Dark Patterns — The Dark Side of UX Design | by Neil Nkoyock | Jan, 2023

Dark patterns are a type of user experience (UX) design that manipulate users into performing certain actions that they may not have otherwise chosen to do. These actions can range from signing up for newsletters to making a purchase. While dark patterns can be used to increase conversion rates and drive profits, they can also be dangerous as they can mislead and exploit users.

One example of a dark pattern is the use of misleading or confusing language in forms or agreements. This can be used to trick users into agreeing to terms and conditions or signing up for services that they may not fully understand. The image above is a perfect example of this. Confusing language is used to trick the user into not opting out.

Another example is the use of fake countdown timers, which create a sense of urgency and pressure users into making a decision before they have had the chance to fully consider their options.

One of the dangers of dark patterns is that they can lead to user frustration and mistrust. If users feel that they have been manipulated or misled, they may be less likely to engage with a website or company in the future. This can lead to a decrease in customer loyalty and a negative impact on a company’s reputation.

This image for example, uses language to shame customers into signing up for their services which can lead to frustrated customers and ultimately harms the relationship between the business and its customers in the long run.

In addition, dark patterns can also have legal consequences. The use of misleading or deceptive practices in UX design can violate consumer protection laws and lead to fines and legal action.

It is important for UX designers to consider the ethical implications of their design decisions and ensure that they are not using dark patterns to manipulate users. Instead, they should aim to create transparent and honest experiences that respect the autonomy and needs of users.

In conclusion, dark patterns in UX design can be dangerous as they can mislead and exploit users, leading to frustration and mistrust. It is important for designers to consider the ethical implications of their design decisions and create transparent and honest experiences that respect the autonomy and needs of users.